Refund policy

Return Shipping Costs & Restocking Fees

  • Customer Responsibility: Customers are responsible for paying all return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Restocking Fee: We do not charge any restocking fees.

How to Request a Return To initiate a return, please contact us at: 📧 Email: getzyrashop@gmail.com

Include the following details:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if the item is damaged or defective)

If your return request is approved, we'll provide detailed instructions and the exact return shipping address. Please do not send products back without contacting us first, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Products Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or missing parts, please contact us within 48 hours of delivery by emailing getzyrashop@gmail.com along with clear photos of the product and packaging. We'll review the issue promptly and arrange a free replacement or full refund where applicable.

Non-Returnable Items The following items cannot be returned:

  • Products marked as non-returnable

  • Personal care or hygiene products once opened

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

If you're unsure whether your product qualifies, feel free to contact us before placing your order.

Exchanges If you'd like a different product, size, or color, we recommend requesting a return (if eligible) and placing a new order once your return has been approved.

Refunds After we receive and inspect your returned item, we'll notify you regarding the approval of your refund. If approved:

  • Refunds will be issued to your original payment method.

  • Processing usually takes 5–10 business days, depending on your bank or payment provider.

If you haven't received your refund after 15 business days from approval, please contact us at: 📧 Email: getzyrashop@gmail.com

Order Cancellation Orders can only be cancelled before they have been packed or shipped. Once an order has been dispatched, it can no longer be cancelled. You may still request a return if the purchased product is eligible under our return policy.

Need Help? If you have any questions regarding returns or refunds, feel free to reach out. Zyra Support 📧 Email: getzyrashop@gmail.com