Shipping policy
Last updated: May 24, 2026
Thank you for shopping with Zyra! We want to make sure your order reaches you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Free Delivery
🚚 We offer free delivery on all orders across India. No minimum order value required. No hidden charges.
Order Processing
- All orders are processed within 24 hours of confirmation
- Orders placed on weekends or public holidays will be processed the next working day
- You will receive an order confirmation via email or WhatsApp once your order is placed
- You will receive a tracking update once your order is dispatched
Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune) | 3–5 business days |
| Tier 2 cities | 4–6 business days |
| Tier 3 cities & rural areas | 5–8 business days |
These are estimates only and are not guaranteed. Actual delivery times may vary due to courier delays, weather conditions or other factors outside our control.
Cash on Delivery (COD)
💳 We offer Cash on Delivery across all serviceable pin codes in India.
- No advance payment required
- Pay only when your order arrives at your doorstep
- Please keep exact change ready at the time of delivery
- Our delivery partner may call you before delivery — please ensure your phone is reachable
Order Tracking
Once your order is dispatched you will receive:
- A tracking number via email or WhatsApp
- A link to track your order in real time
You can also contact us on WhatsApp for order updates at any time.
Delivery Attempts
Our delivery partner will attempt delivery up to 2 times. If delivery is unsuccessful after 2 attempts, the order will be returned to us. In such cases:
- For prepaid orders — a full refund will be processed within 5–7 business days
- For COD orders — the order will be cancelled automatically
Please ensure your delivery address and phone number are correct at the time of placing your order.
Incorrect Address
Zyra is not responsible for delays or failed deliveries due to an incorrect or incomplete address provided by the customer. Please double check your shipping details before confirming your order.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with:
- Your order number
- A photo of the damaged item (if applicable)
We will investigate and resolve the issue as quickly as possible.
Serviceable Areas
We currently ship to all major cities and towns across India. If your pin code is not serviceable, you will be notified at checkout.
Contact Us
For any shipping related queries please reach out to us:
Zyra 📧 Email: support@getzyra.shop 🌐 Website: getzyra.shop ⏰ Support hours: Mon–Sat, 10am–7pm IST